Privacy Policy
Last updated: March 27, 2026
ACENET respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, sign up for training, subscribe to our newsletter, submit a form, or otherwise interact with us
By using our website or providing us with your information, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy
-
Who We Are
In this Privacy Policy, “ACENET”, “we”, “us”, and “our” refers to ACENET.
For the purposes of applicable privacy laws, including the General Data Protection Regulation where applicable, ACENET is the data controller of the personal data described in this Privacy Policy.
Website: https://www.ace-net.ca
Email: info@www.ace-net.ca
Mailing address: ℅ Memorial University
HH-2037 Henrietta Harvey Building
St. John’s NL, A1C 5S7
Canada -
Information We Collect
We may collect and process the following types of personal information:
Personal information you provide directly
- First and last name
- Email address
- Phone number
- Organization or employer name
- Job title
- Mailing address, if provided
- Any information you submit through forms, registrations, surveys, event signups, training requests, newsletter subscriptions, or other communications with us
Training and event information
- Information you provide when registering for a training course, webinar, event, or related program
- Attendance, participation, and communication records relating to that registration
- Preferences or details relevant to administering the training or event
Newsletter and communications information
- Subscription preferences
- Consent and unsubscribe status
- Records of email interactions, such as opens, clicks, or other engagement metrics where such tracking is enabled and lawful
Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website or source
- Time spent on pages
- General website interaction and diagnostic information
Cookies and similar technologies
We may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, understand usage, and improve our services.
-
How We Use Your Information
We use personal information for the following purposes:
- To provide, operate, maintain, and improve our website and services
- To process and manage registrations for training, webinars, and events
- To communicate with you about your registration, attendance, updates, reminders, follow-up materials, or related service information
- To send newsletters, updates, and other communications you have requested or consented to receive
- To respond to inquiries, requests, and support issues
- To understand how visitors use our website and improve content, navigation, performance, and user experience
- To maintain security, detect misuse, prevent fraud, and protect our systems
- To comply with legal, regulatory, contractual, and administrative obligations
- To establish, exercise, or defend legal claims where necessary
-
Lawful Bases for Processing
Where the GDPR or similar laws apply, we rely on one or more of the following lawful bases for processing personal data:
- Consent, for example when you subscribe to newsletters or agree to optional analytics or marketing-related cookies where consent is required
- Contract, where processing is necessary to take steps at your request or to provide training, events, services, or related communications
- Legal obligation, where processing is necessary for compliance with applicable laws or regulatory requirements
- Legitimate interests, where processing is necessary for our legitimate interests and those interests are not overridden by your rights and freedoms, including operating and improving our website, responding to inquiries, administering services, maintaining records, ensuring security, and understanding engagement with our communications
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.
-
Google Analytics and Website Analytics
We use Google Analytics and similar tools to understand how visitors use our website. These tools may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, and how you arrived at the website.
We use this information to monitor website performance, improve content and user experience, and better understand how our website is used.
Where required by law, we will only use non-essential analytics cookies after obtaining your consent. You can manage cookie preferences through our cookie tools where available, or through your browser settings.
-
Email Communications and Mailing Lists
If you sign up for a newsletter, register for training, or otherwise request communications from us, we may send you emails relating to those activities.
These communications may include:
- Registration confirmations
- Event or training reminders
- Follow-up messages and materials
- Newsletters and announcements
- Administrative or service-related notices
We use Envoke as our email communications and mailing-list platform. Information you provide for newsletter subscriptions and certain email communications may be stored and processed through Envoke on our behalf in accordance with applicable privacy laws and contractual safeguards.
You may unsubscribe from marketing or newsletter emails at any time by clicking the unsubscribe link included in the email or by contacting us directly. Even if you unsubscribe from optional communications, we may still send you important transactional or service-related messages where necessary.
-
Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies for purposes such as:
- Enabling core website functionality
- Remembering preferences and settings
- Measuring traffic and usage
- Improving website performance
- Understanding engagement with content and communications
Some cookies are necessary for the operation of the website. Other cookies, including analytics cookies, may be optional and subject to consent requirements depending on your location and applicable law.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
-
How We Share Information
We do not sell your personal information.
We may share personal information in the following circumstances:
- With service providers who help us operate the website, send communications, host services, provide analytics, manage registrations, or support our business operations
- With Google Analytics and similar analytics providers, subject to applicable legal requirements
- With Envoke for newsletter and email communication management
- With professional advisers, auditors, insurers, or legal counsel where necessary
- With public authorities, regulators, law enforcement, or other third parties where required by law or where necessary to protect rights, safety, property, or legal interests
- In connection with a merger, acquisition, restructuring, financing, or transfer of all or part of our operations, subject to appropriate confidentiality and legal safeguards
- With your consent or at your direction
We require service providers processing personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.
-
International and Cross-Border Transfers
Your personal information may be stored or processed in Canada or in other jurisdictions where we or our service providers operate. As a result, your information may be accessible to courts, law enforcement, regulators, or other authorities in those jurisdictions under lawful orders and applicable laws.
Where required by applicable law, and particularly where GDPR applies, we take reasonable steps to ensure that international transfers of personal data are protected by appropriate safeguards.
-
Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, or as required by law.
Retention periods may vary depending on the nature of the information and the reason it was collected. For example:
- Training and event registration records may be retained for as long as reasonably necessary to administer the program, maintain records, and meet legal or reporting obligations
- Newsletter subscription information may be retained until you unsubscribe or request deletion, unless a longer retention period is required by law
- Analytics and technical records may be retained for a limited period to support website administration, performance monitoring, security, and trend analysis
- Correspondence and support requests may be retained as needed to respond to your request, maintain a record of communications, and manage follow-up obligations
When personal information is no longer required, we will delete, anonymize, or securely destroy it in accordance with applicable law and our retention practices.
-
Your Privacy Rights
Depending on where you are located and which laws apply, you may have rights regarding your personal information.
These rights may include the right to:
- Be informed about how your personal information is collected and used
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request portability of personal information you have provided to us, where applicable
- Withdraw consent where processing is based on consent
- Request review of a decision based solely on automated processing, where applicable
Some of these rights are subject to legal exceptions and limitations.
To exercise any of these rights, please contact us using the contact details set out below. We may need to verify your identity before responding to your request.
-
Complaints
If you have questions or concerns about how we handle your personal information, we encourage you to contact us first so we can try to address the issue.
If applicable law gives you that right, you may also lodge a complaint with your local privacy or data protection regulator, including a supervisory authority in the European Economic Area or United Kingdom where applicable.
-
Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the internet and no electronic storage system is completely secure. As a result, we cannot guarantee absolute security.
-
Third-Party Websites
Our website may contain links to third-party websites, services, or platforms that we do not control. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information to them.
-
Children’s Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 without appropriate consent where required by law. If we become aware that we have collected personal information from a child in a manner that is not permitted, we will take reasonable steps to delete it.
-
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. When we make updates, we will revise the “Last updated” date at the top of this Policy. Material changes may also be communicated by additional means where appropriate.
-
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
ACENET
Email: info@www.ace-net.ca
Mailing address:
℅ Memorial University
HH-2037 Henrietta Harvey Building
St. John’s NL, A1C 5S7
Canada
Website: https://www.ace-net.ca